User Experience Department

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 The User Experience Department (UXD) implements programs and services to support improved library experiences for all users, including:

  • Utilizing a variety of assessment strategies to make sure that library services meet the needs of the Northwestern community. 
  • Developing customized programs and services to support the undergraduate curriculum. 
  • Managing two prominent library spaces, the Information Commons and Core, and seeking to ensure that all our public spaces are adaptable, attractive, comfortable, and secure. 
  • Identifing and promoting the use of new and innovative technologies, and working to ensure that adopted technologies are functional, efficient, and intuitive.  
  • Supporting successful information-seeking and lifelong learning among students and alumni through the development and support of inventive and effective approaches to user education, and by actively engaging with campus programs that support civic engagement, career development, and extracurricular opportunities.

STAFF

Charlotte Cubbage, Learning Services Librarian
847-491-2919

Chris Davidson, Outreach & Community Services Librarian
847-491-4090

John Hernandez, Web & Mobile Services Librarian
847-491-7602

Jason Kruse, Undergraduate Services Librarian
847-491-2171

Lauren McKeen, User Education and Web & Mobile User Support Librarian
847-467-4658

Emily Morrison, Departmental Asssistant
847-497-3679

Jeanette Moss, User Education Librarian
847-491-2169

Erik Ponder, User Spaces Evening Supervisor
847-467-7145

Anne Marie Sticksel, User Spaces Coordinator
847-491-2922

Geoff Swindells, Department Head; Library Ombudsman
847-491-2927