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NOTE: This form is intended to assist
patrons who have already attempted to access networked electronic
resources using VPN or EZproxy and have
encountered problems.
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| For assistance: |
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(847) 491-7656 (Main Library Reference Desk) |
|
(847) 491-7658 (Main Library General Information Center) |
|
(847) 491-4357 (NUIT Information Center)
or email an NUIT consultant |
In order to assist you with your problem it is
useful for us to gather some essential information. This information
is used only for the purposes of assisting you and will not be
utilized for any other purposes.
 indicates a required field
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| Your Name |
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Your Email
(This should be your Northwestern email address your response will be sent to)
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@northwestern.edu
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Your Phone Number
(Optional: only if you would prefer a response by phone)
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How
are you currently connected to the internet?
(.i.e. Who is your Internet Services Provider?
AOL, Cable Modem or DSL provider, Place of Business)
|
America Online (AOL)
Dial-up Internet Services Provider (ISP)
Cable modem provider
DSL povider
Business or office network
Another educational institution
Other
Unknown |
| Which
method of Proxy access have you attempted? |
I used a Virtual Private Network (VPN) client
I used EZproxy system
I have tried both VPN and EZproxy
|
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What electronic resource were you trying to access?
(e.g. Database, E-journal, Web Site, )
|
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Please
indicate the specific problems or error messages you encountered
while trying to access a resource.
(e.g. Access Denied, Server Error, Time out, Invalid IP address,
etc)
|
|
| If you have a specific
search term, query or URL that was giving you problems, please copy
and paste that information into the text box to the right. |
|
| Other information:
|
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A
response to this question is not needed after this date:
In Evanston,IL it is now:
04:06:48 AM CDT on Thursday, 28 August 2008
(Responses requiring special attention may take
up to 3 working days. If you need help right away, try calling
one of the places below:
For further assistance:
(847)
491-7656 (Main Library Reference Desk)
(847)
491-7658 (Main Library General Information Center)
(847)
491-4357 (NUIT Information Center)
|
|
