Audio & Video Streaming

Streaming Problem Report Form

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Streaming Problem Report Form

Please fill out this form after you have visited our RealPlayer Support page.

This form is for Northwestern University students, faculty and staff to submit problems viewing audio or video streamed through the Digital Collections Department.

Personal Information

Name: *

E-mail: *

Problem Information

What platform were you using?: *

Windows 2000

Windows XP

Windows Vista

Mac OS 9

Mac OS X

Other

If "Other," please specify:

What Web Browser were you using?: *

Internet Explorer

Safari

Firefox

Other

If "Other," please specify:

Where were you when the problem occurred?: *

On-Campus

Off-Campus

If you answered "On-Campus," please specify:

For example, were you in a dorm room, in the library, in Tech?

What was the day/date the problem occurred?: *

When did the problem occur?: *

Approximate time

Course through which resource/file was posted on Blackboard: *

For example, HIST 391-0 Africa in Film, Literature and Reality

Who is the instructor for the course?: *

What is the title of the film, clip, or song you were attempting to access?: *

Describe the problem you encountered, and please be as specific as possible: *

Additional Information:

Audio & Video Streaming

Streaming Problem Report Form

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