Streaming Problem Report Form

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Please fill out this form after you have visited our RealPlayer Support page.

This form is for Northwestern University students, faculty and staff to submit problems viewing audio or video streamed through the Digital Collections Department.

Please note that due to recent software updates from Apple and various browser vendors, Mac OSX users must use the Firefox browser and have the lastest version of Java installed to view videos listed as "On Campus" on your course site. Please see the Java Test Page to ensure you have the latest version of Java installed.

Personal Information
Problem Information
For example, were you in a dorm room, in the library, in Tech?
Approximate time
For example, HIST 391-0 Africa in Film, Literature and Reality